Medicare

Supplement Tools

Cigna Telephone Procedures


Cigna Telephonic Scope:


Obtain a Scope of Appointment (SOA) by calling 866-398-6055

Cigna Telephonic Presentation:


Telephone presentation: Ensure a compliant ‘consent to contact’ has been received from your prospect

Explain the process to your customer in advance of the call



Cigna Telephonic Enrollment:


Call -- with your customer on the line -- once you have made the sale and customer is ready to enroll


Arizona enrollments: 866-619-8825

Enrollments in all other Cigna Medicare states: 866-619-9293





•Introduce yourself and your customer to the enrollment specialist


• Provide customer name, customer MBI, plan selection, broker writing number and any other information requested by the enrollment specialist


• Once you provide all necessary information, the enrollment specialist will give the customer a call back number and will advise the customer to call back in order to complete the enrollment


•The enrollment process begins and you remain Agent of Record (AOR)



The Enrollment Assistance hours are Monday – Friday, 7:00 a.m. – 6:00 p.m. CST.

Specializing in Medicare and Senior Products

Long Term Care, Annuities, & Life Insurance

Dental & Vision Plans

Address

Golden Years Design Benefits Inc.

55 Schanck Road Suite A-14

Freehold, NJ 07728